For councils & local authorities
Walkers are spotting street issues. Let’s get them to you.
OtterWay walkers flag fly-tipping, broken streetlights and hazards in a few taps, pinned to the exact spot with the time logged automatically. Today we hand them a link to your form. Working together, we could send you the whole report.
Start a conversation
From the app
Where a walker’s report goes today
When a walker taps Report › Street issue, OtterWay asks what it is, then points them to whoever sorts it out. Emergencies always go to 999 first. Everything marked blue could come straight to you.
1 · Walker picks what it is 
2 · Today: “Open the council’s form”
- Fly-tippingCould come straight to you
Goes to: Your council’s online form
Link out. The walker copies the location and fills the form in themselves.
- Broken streetlightCould come straight to you
Goes to: Your council’s online form
Link out, same as above.
- Something in the roadCould come straight to you
Goes to: Your council’s online form
National Highways for motorways and major A-roads. If it could hurt someone right now: 999.
- Something elseCould come straight to you
Goes to: Your council’s online form
Link out.
- Fire or danger now
Goes to: Call 999
Get safe first. OtterWay never calls for you.
- Person needs help
Goes to: 999 · StreetLink · NHS 111
Hurt or in danger: 999. Sleeping rough: StreetLink. Health worry: NHS 111. People are never put on the map.
What you’d get
More than a link click
Right now, the best you can see is a visit to your form, and only if the walker finishes it. As partners, we can send you the report itself.
Today
Link out- A visit to your online form, if they open it
- The walker retypes the location by hand
- No idea how many people saw the same thing
- You don’t hear when it’s cleared
As partners
Full report- Issue type, chosen from a clear list
- Exact pin and time, logged automatically
- Photo and a short note, if the walker adds them
- “Still there?” checks from walkers passing later
- Repeat reports grouped into one, so no duplicates
- Walkers mark it cleared, so you see it close
Benefits
Why councils get involved
Reporting becomes part of a walk, not a chore, so you hear from people who wouldn’t normally fill in a form.
More residents reporting
A few taps mid-walk, with the location filled in. Less effort means more reports, from more people.
Reports you can act on
Pinned, timed and categorised, ready to drop into your existing workflow.
Fewer duplicates
Ten walkers passing one pile of rubbish becomes one report with ten confirmations.
Know when it’s done
Walkers mark issues as cleared, so you can close the loop and show it.
Spot patterns early
See where walkers flag poor lighting, dumping or places that feel unsafe, street by street.
Support active travel
Every report helps walkers choose greener and safer routes, backing your walking and wheeling goals.
How we’d work together
Start with a conversation, not an invoice
We want to build this with councils, not sell to them. The first two steps cost nothing.
Step 1: Talk
Tell us how your team takes reports today. We’ll point OtterWay straight to the right form, inbox or system for your area.
FreeStep 2: Pilot together
Pick a ward, a high street or a walking route. Reports come to your team with full detail, plus a monthly summary. You help shape what we build next.
FreeStep 3: Street insights
Once it’s proven useful: anonymised, combined data on walking issues across your area, from walkers who’ve agreed to share it. This is the paid part.
Later · optional
Trust
How walker data is handled
People are never put on the map
Reports about a person go to 999, StreetLink or NHS 111. Nothing about them is saved or shared.
Walkers choose what’s sent
A report only reaches you when the walker sends it, pinned to that one spot.
Insights are anonymised
Street insights are combined across many walks, with no names or personal details, and only from walkers who’ve agreed.
999 always comes first
OtterWay isn’t an emergency service. Anything dangerous goes to 999 before anything else.
Let’s talk
Bring OtterWay to your area
Whether you look after street services, highways, community safety or active travel, we’d love to hear how reports reach your team today. No cost, no commitment.